Responsible Gaming at pk65

We are committed to keeping your gaming experience safe, fair, and within your control. 21+ only.

pk65 believes that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal harm. Our responsible gaming framework gives every player in Bangladesh the tools and information they need to stay in control of their betting activity at all times.

Important Notice: Gambling is intended for adults aged 21 and above only. If you feel that gambling is negatively affecting your daily life, please use the tools on this page or contact our support team immediately.

Our Commitment to Safe Play

At pk65, player wellbeing comes before profits. We have built a comprehensive set of responsible gaming tools directly into our platform so that you can set clear personal boundaries before problems ever arise. Whether you enjoy cricket betting, live casino, slots, or crash games, these protections apply across every product we offer.

We encourage all our players — especially those based in Dhaka, Chittagong, Sylhet, and across Bangladesh — to treat gambling as leisure spending, just like going to a cinema or a sporting event. Set a budget before you play, stick to it, and never chase losses. If you are unsure whether your gaming habits are healthy, our self-assessment checklist below can help you reflect honestly.

21+

Age Restriction: 21+ Only

pk65 strictly prohibits access to minors. All players must be 21 years of age or older to register and play. We actively verify player ages during the account verification process, and any account found to belong to an underage individual will be immediately suspended and all funds returned. If you know of a minor attempting to access our platform, please report it to our support team right away.

Responsible Gaming Tools

pk65 provides the following tools to help you manage your gaming activity and stay in control of your spending.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your pk65 account via bKash, Nagad, or Rocket. Once set, limits take effect immediately and can only be reduced instantly — increases require a 24-hour cooling-off period to prevent impulsive decisions.

Session Time Limits

Choose how long you want each gaming session to last. When your pre-set time is up, pk65 will notify you and prompt you to take a break. Healthy breaks between sessions are one of the most effective ways to maintain perspective and avoid overspending.

Loss Limits

Define the maximum amount you are comfortable losing within a set time period. When your loss limit is reached, your account will automatically pause further wagering activity for the remainder of that period. This tool helps you protect your bankroll and prevents emotionally-driven chasing of losses.

Self-Exclusion

If you feel you need a complete break from gambling, self-exclusion allows you to suspend your pk65 account for a chosen period — from 1 week up to a permanent closure. During exclusion, you will not be able to log in, deposit, or place bets. This is one of our strongest protection measures.

Reality Checks

Enable periodic on-screen reminders that display how long you have been playing and your net win or loss for the session. These pop-up reality checks interrupt the flow of play and give you a clear, objective snapshot of your gambling activity so you can make informed decisions about whether to continue.

Wellness Resources

We partner with recognised mental health and addiction support organisations to provide guidance, helpline numbers, and professional counselling referrals for players who feel they need additional help beyond our in-platform tools. Your wellbeing is our priority.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, profession, or background. The following warning signs may indicate that gambling has moved from harmless entertainment to a harmful habit. Be honest with yourself when reviewing this list:

Spending more money or time gambling than you originally intended
Chasing losses by placing bigger bets to try to win back money
Feeling anxious, irritable, or restless when not gambling
Borrowing money or selling belongings to fund gambling
Hiding gambling activity from family, friends, or colleagues
Gambling interfering with work, studies, or personal relationships

If two or more of the above signs apply to you, we strongly encourage you to use our self-exclusion tool and reach out to our support team. You can also contact a qualified counsellor for confidential advice. There is no shame in seeking help — taking control is a sign of strength.

How to Request Self-Exclusion

Requesting self-exclusion at pk65 is straightforward. Follow the steps below to pause or close your account:

Log in to your pk65 account and navigate to Account Settings.
Select the Responsible Gaming section and choose Self-Exclusion.
Choose your exclusion period: 1 week, 1 month, 6 months, 1 year, or permanent.
Confirm your decision. If you need immediate assistance, contact our support team via email and we will process it within 24 hours.

Deposit Limits in Detail

Setting a deposit limit is one of the most practical steps you can take to protect your bankroll. At pk65, you can apply separate limits for daily, weekly, and monthly deposits made via bKash, Nagad, Rocket, or Upay. The minimum limit you can set is ৳100 per day and there is no upper cap on how strict you want your limit to be.

Once a deposit limit is active, it cannot be increased for 24 hours. This cooling-off window is intentional — it gives you time to reconsider any impulsive decision to raise your spending cap. Reductions, however, take effect immediately so that you can protect yourself at any time without delay.

Time-Out Feature

A time-out is a short-term break from gambling, typically ranging from 24 hours to 6 weeks. Unlike self-exclusion, a time-out is designed for players who simply need a brief pause to reset — not a full account closure. During a time-out, your account remains active but you cannot log in, deposit, or place any bets.

To activate a time-out, go to Account Settings, select Responsible Gaming, and choose Time-Out. You can also email our support team and request a time-out to be applied manually. We aim to process all manual requests within 2 hours during Bangladesh Standard Time business hours.

Tips for Healthy, Enjoyable Play

Follow these practical guidelines to keep your gambling experience positive and within healthy limits:

Always set a fixed budget before you start playing and treat it as an entertainment expense, not an investment.
Never gamble when you are feeling stressed, upset, lonely, or under the influence of alcohol or substances.
Take regular breaks during sessions — even short 5-minute pauses improve decision-making and reduce impulsive betting.
Keep gambling separate from your other financial priorities such as rent, food, family expenses, and loan repayments.
Balance gambling with other hobbies and social activities. Gaming is healthiest when it is one small part of a full, active life.

Get Help & Support

If you or someone you know is struggling with problem gambling, our dedicated support team is here to help. Reach out any time — we respond promptly and treat every inquiry with complete confidentiality.

Contact Our Support Team

Our responsible gaming specialists are available around the clock to assist you with setting limits, processing self-exclusion requests, or simply talking through your concerns. All communications are handled securely and privately.

[email protected]

Remember: gambling should be fun. The moment it stops feeling like entertainment, it is time to take a break. pk65 supports every player who makes that brave decision.

Play Responsibly with pk65

Ready to enjoy cricket betting, slots, or live casino games? Log in to your pk65 account and use our responsible gaming tools to keep your experience fun and safe.