pk65 Privacy Policy

1. Introduction

pk65 is committed to protecting the privacy and security of all users who access our platform. This Privacy Policy describes what personal information we collect, how we use it, with whom we may share it, and the choices you have in relation to your data. By creating an account or using our services, you confirm that you have read and understood this policy.

This policy applies to all users of pk65 services, including residents of Bangladesh and other jurisdictions who access our platform. If you disagree with any part of this Privacy Policy, please discontinue use of our services immediately.

2. Information We Collect

We collect information necessary to deliver our services, verify your identity, process transactions and comply with applicable obligations. The categories of information we collect are described below.

Account Registration Information

• Full name as it appears on your official identification document.
• Date of birth (to verify you are 21 or older, as required by our platform rules).
• Email address and mobile phone number linked to your account.
• Username and encrypted password for account access.
• Residential address and city (e.g., Dhaka, Chittagong, Sylhet, Khulna).

Financial and Transaction Data

• Deposit and withdrawal transaction records including amounts, dates and payment method identifiers.
• Mobile financial service account identifiers such as your bKash, Nagad or Rocket wallet numbers (not your full PIN).
• Betting history, game play records, wagering amounts and outcomes.
• Bonus, promotion and free spin redemption records.

Technical and Device Information

• IP address, browser type and version, operating system and device identifiers.
• Pages visited, session duration, click paths and referral source (how you arrived at pk65).
• Cookies and similar tracking technologies as described in Section 5 below.

3. How We Use Your Information

pk65 uses the information we collect for the following purposes, all of which are necessary to provide you with a safe, fair and functional betting and gaming experience:

• To create and manage your pk65 account, including identity verification and age confirmation (21+ only).
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard.
• To deliver customer support and respond to your queries in a timely and effective manner.
• To detect, investigate and prevent fraud, money laundering, match-fixing and other illegal activity.
• To personalise your experience, including game recommendations, targeted promotions and bonus offers relevant to your activity.
• To send you service-related communications such as transaction confirmations, security alerts and policy updates.
• To analyse platform performance, improve our products and maintain the overall quality of our services.

We will not use your data for any purpose that is materially different from those described above without first obtaining your explicit consent or notifying you in advance.

4. Disclosure of Your Information

pk65 does not sell, rent or trade your personal information to third parties for their own marketing purposes. We may, however, share your data in the following limited circumstances:

Service Providers

We work with trusted third-party vendors who assist us in operating our platform, including payment processors (bKash, Nagad, Rocket), technology infrastructure providers, fraud detection services and customer support tools. These vendors are contractually bound to use your data solely to perform services on our behalf and are not permitted to use it for their own purposes.

Legal and Regulatory Requirements

We may disclose your information when required to do so by applicable law, court order, government authority or regulatory body. We may also share information where we believe it is necessary to protect the rights, safety or property of pk65, our users or the public.

Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of pk65's business, your personal data may be transferred to the successor entity as part of that transaction. We will notify you via email or a prominent notice on our platform if such a transfer occurs and your data becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

pk65 uses cookies and similar tracking technologies to operate our platform effectively and improve your experience. This section explains what these technologies are and how we use them.

Essential Cookies

These cookies are strictly necessary for our platform to function. They keep you logged in during your session, maintain your language preferences and enable secure payment processing. You cannot opt out of essential cookies without losing core functionality.

Analytics Cookies

We use analytics tools to understand how users navigate our platform, which pages are most popular and where technical issues occur. The data collected is aggregated and does not personally identify you. This helps us continuously improve pk65 for all players in Bangladesh.

Managing Your Cookie Preferences

You may adjust your cookie settings through your browser's privacy controls. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect platform functionality, including the ability to stay logged in or complete transactions. Refer to your browser's help documentation for detailed instructions.

6. Data Security

Protecting your personal information is a top priority at pk65. We implement a range of technical and organisational measures to guard against unauthorised access, alteration, disclosure or destruction of your data.

Our security measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your browser or app and our servers.
• Encrypted storage of passwords and sensitive account credentials using industry-standard hashing algorithms.
• Restricted access to personal data on a need-to-know basis among our internal staff and service providers.
• Regular security reviews and vulnerability assessments to identify and address potential risks to our platform infrastructure.

7. Data Retention

pk65 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, enforce agreements and maintain accurate financial records. The specific retention period depends on the category of data and the purpose for which it was collected.

When your data is no longer required for any legitimate purpose, we will securely delete or anonymise it so that it can no longer be associated with you personally. You may request early deletion of your account and associated data by contacting our support team, subject to any overriding legal retention requirements.

8. Your Rights

As a pk65 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address provided in Section 10.

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations and the need to maintain records for dispute resolution.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data while a complaint or concern is being investigated.
• Right to Object: You may object to the use of your data for direct marketing or profiling purposes at any time by contacting our support team.

We will respond to all valid rights requests within a reasonable timeframe. Some requests may require identity verification before we can action them to protect the security of your account.

9. Payment Data and Financial Security

pk65 handles all payment transactions with the utmost care. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay or card services, our payment processing partners handle the transaction in accordance with their own security standards. pk65 does not store your full mobile wallet PIN, card CVV or full card number on our servers.

Transaction records are retained for audit, dispute resolution and anti-money laundering compliance purposes. All payment data is handled in line with the security standards applicable to financial service operations. If you suspect any unauthorised transaction on your pk65 account, contact our support team immediately.

10. Children's Privacy and Age Restriction

pk65 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, process or retain personal data from anyone under the age of 21. If you are under 21, you must not create an account or use any pk65 services.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our records. Parents or guardians who believe their child has registered on pk65 should contact us at [email protected] so we can act promptly.

11. Changes to This Privacy Policy

pk65 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or via a prominent in-platform notice.

Your continued use of pk65 following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you are always aware of how your data is being handled.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way pk65 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are committed to responding promptly and resolving any data-related concerns you may have.

Email us at: [email protected]